PetJet Cancellation Policy
UPDATED FEB '26
CANCELLATION POLICY
All PetJet services require full payment upfront at the time of booking. PetJet does not accept deposits. A $250 cancellation fee applies to all cancellations, regardless of service type or reason for cancellation.
VIP Ground Transport Cancellation Policy
Ground transport services involve route planning, staffing, hotel accommodations, permits, and other prepaid travel related expenses.
Cancellation seven (7) days or more prior to departure:
Clients are eligible for a refund minus the $250 cancellation fee and any third party expenses already prepaid by PetJet on behalf of the client.
These expenses may include, but are not limited to:
• Hotel accommodations
• Border crossing or brokerage fees
• Import permits or government fees
• Route related travel expenses
• Vehicle related expenses
• Any prepaid third party services related to the transport
Cancellation less than seven (7) days but more than seventy two (72) hours prior to departure:
Clients are eligible for a 50% refund of the total amount paid, minus the $250 cancellation fee and any third party expenses already prepaid by PetJet on behalf of the client.
Third party expenses may include, but are not limited to:
• Hotel accommodations
• Border crossing or brokerage fees
• Import permits or government fees
• Route related travel expenses
• Vehicle related expenses
• Any prepaid third party services related to the transport
Cancellation less than seventy two (72) hours prior to departure:
No refunds will be issued.
Cargo Transport Cancellation Policy
Cargo bookings involve airline reservations, crate sizing, scheduling, and transport coordination.
Cancellation seven (7) days or more prior to departure:
Clients are eligible for a refund minus the $250 cancellation fee and any third party expenses already incurred or prepaid by PetJet on behalf of the client.
Third party expenses may include, but are not limited to:
• Airline cancellation fees
• Cargo booking fees
• Crate related costs
• Hotel accommodations for staff if required
• Government or permit fees
• Any prepaid third party services related to the transport
Cancellation less than seven (7) days but more than seventy two (72) hours prior to departure:
Clients are eligible for a 50% refund of the total amount paid, minus the $250 cancellation fee and any third party expenses already incurred or prepaid by PetJet on behalf of the client.
Third party expenses may include, but are not limited to:
• Airline cancellation fees
• Cargo booking fees
• Crate related costs
• Hotel accommodations for staff if required
• Government or permit fees
• Any prepaid third party services related to the transport
Cancellation less than seventy two (72) hours prior to departure:
No refunds will be issued.
Flight Nanny Cancellation Policy
Flight nanny services involve airline ticket purchases, staffing, airport coordination, and travel arrangements that are often non refundable.
Cancellation within twenty four (24) hours of booking:
Clients are eligible for a full refund minus the $250 cancellation fee and any third party expenses already prepaid by PetJet on behalf of the client.
Third party expenses may include, but are not limited to:
• Airline tickets or airline change fees
• Hotel accommodations for the flight nanny
• Ground transportation expenses
• Airport parking or travel related expenses
• Any prepaid third party services related to the transport
Cancellation after twenty four (24) hours from booking but more than seventy two (72) hours prior to departure:
No cash refunds will be issued due to airline policies. Where airline credits are issued by the airline, the travel credit will be retained by PetJet and may be applied toward a future transport for a period of six (6) months, less the $250 cancellation fee and any third party expenses already prepaid by PetJet on behalf of the client.
Third party expenses may include, but are not limited to:
• Airline tickets or airline change fees
• Hotel accommodations for the flight nanny
• Ground transportation expenses
• Airport parking or travel related expenses
• Any prepaid third party services related to the transport
Cancellation less than seventy two (72) hours prior to departure:
No refunds or travel credits will be issued.
After six (6) months, any unused travel credits become the property of PetJet and its associates and affiliates.
New CDC Rules for Importing into the USA from all countries.
Starting on August 1, 2024, requirements are based on your dog’s situation.
Important:
Review the list of high-risk countries for dog rabies. If your dog has been in any of these countries within the 6 months before arriving to the U.S., follow the requirements for dogs from high-risk countries.
CDC Dog Import Form
For dogs that have been only in dog rabies-free or low-risk countries in the 6 months before U.S. entry, this is the only form that is needed. A receipt will be emailed to you upon submission of the form. You can print the receipt or show it on your phone.
Where can I find the form?
Instructions on how to fill out the form can be found on the CDC website.
How long is the form's receipt valid?
The receipt is valid for 6 months from when it’s issued unless the dog visits a high-risk country during that time.
Can I use the form's receipt multiple times?
The receipt can be used for multiple entries into the United States as long as the dog has not been in a high-risk country in the past 6 months.
Who completes the form?
The person bringing the dog into the U.S. (the importer of the dog)
How much does it cost?
Free
How many dogs can be included on one form?
Each dog must have its own form. If you are bringing more than one dog to the U.S., you will need to complete a separate form for each dog.
When should the form be completed?
You can fill out the form on the day of travel. We recommend completing it a few days or up to six months before travel from a dog rabies-free or low-risk country, just to be prepared.
How do I show the form's receipt to officials?
CDC Dog Import Form receipt can be printed or shown on a phone screen to U.S. customs officials or airlines (if applicable).
What else is required for dogs from dog rabies-free or low-risk countries?
In addition to having a receipt for a CDC Dog Import Form:
- Dogs must appear healthy upon arrival.
- Dogs must be at least 6 months old at time of entry or return to the U.S.
- Dogs must have a microchip that can be detected with a universal scanner to identify them.